Assistant Manager

Location: ZARA Rideau Centre (Ottawa, ON)

About us

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

How we imagine you

You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities. You love fashion and celebrate self-expression. You have a track record of commerciality, people management and an understanding of customer service. At Zara you will find more than a job.

What we expect from you

As Assistant Manager, you are an integral part of the Zara image. Your strong leadership skills and retail experience will set the example for your team while manage the department in accordance with company standards, working closely with the regional team to achieve the store's objectives and support the entire team. Some of your main responsibilities will be:

• Manage commercial changes
• Respect all merchandising standards from Headquarters' Commercial experts
• Monitor the department's sales, rankings, hours and productivity
• Supervise and authorize floor changes and replenishments;
• Collaborate in all HR activities, hiring, training and developing
• Properly handle HR related situations
• Organize the logistics of operational tasks (inventories, RFID, delivery processes…)
• Handle customer service activities, refunds, resolving complaints, online inquiries

• Posses a minimum of (2) two years of experience in a retail management position
• Strong leadership and team building skills
• Driven towards providing a great customer service experience
• Be passionate about fashion merchandising

What we offer

In addition to a competitive salary and benefits, you will also be entitled to an employee discount to buy the latest trends in any of our brands, Zara, Massimo Dutti and Zara Home.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, eLearning and training programs- we never stop learning!, social projects to get involved and contribute to a better society, and much more!

Zara Canada provides equal access to employment and will offer reasonable accommodations upon request, for job applicants with disabilities during its recruitment process.