Job Description:
Your Role:
Global Relay is looking for a VMware Systems Administrator to join our growing IT Infrastructure team. As the VMware Subject-Matter-Expert (SME), you will assist the Sys Admin Team in the implementation, deployment, management, strategic planning, integration, and deployments pertaining to Global Relay's VMware infrastructure and tools.
You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available virtualized systems and applications. Working closely with other teams, you will ensure that the current and future Global Relay's virtual infrastructure's design integrates with other technologies such as storage, networks, containerization, and any and all systems and services.
Your Job:
* Evaluate, recommend, and implement VMware technologies to ensure the highest level of availability, scalability and performance of Global Relay virtualized infrastructure
* Function as the SME in provisioning/lifecycle management of hypervisors, VMware support and management tools
* Evaluate, identify, and implement safeguards to the virtualized infrastructure designed to minimize potential risks to Global Relay's business interests
* Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
* Manage and administer incident, problem, and service request (ticket) queues
* Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems
* Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise
* Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness
* Provide leadership in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of virtualized infrastructure enhancements
* Participate and support change management activities (CAB)
* Participate in and offer guidance toward the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP)
* Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
* Cross-train and mentor junior System Administrators to ensure knowledge transfer
* Provide Tier 3/Engineering support for all Systems Administration, escalated incidents or problem related items
* Define and present business cases for approval
* Define and execute VMware related project plans
About You:
* Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
* Minimum of 5+ years' experience as a VMWare systems administrator in an Enterprise environment
* Extensive experience with vSphere, vCenter, and vSAN
* Extensive experience with advanced VM performance troubleshooting
* Experience with the implementation of advanced capacity management strategies
* Previous experience with vRealize Operations Manager, vRealize Log Insight, VMware Orchestrator
* Proficiency in Scripting languages such as PowerCLI and Python
* Solid understanding of networking/firewall concepts and their role within an application development environment
* Ability to provide leadership and mentorship to team members
* Ability to work both independently and in team environments
* Must be available after hours and/or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)
About Us:
Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.
Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.
Over the years, we have won several major awards, including:
* Company of the Year from the BC Tech Association
* Canada's 50 Best Small and Medium Employers
* Canada's Top Employers for Young People
* Canada's Top 10 Most Admired Corporate Cultures
* Canada's Best Managed Companies - Platinum
* Technology Fast 50 - Leadership
We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world's largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.
To learn more about our business, culture, and community involvement, visit .
