per year

Job Description:

Job Description


Job Description:
  • Support JIRA and Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
  • Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA partner.
  • Install, manage, and administer Jira add-ons, plugins, and extensions.
  • Understand and adapt XML configuration files regarding JIRA integration, as necessary.
  • Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.
  • Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
  • Conduct training on JIRA and Confluence regarding how to use the tools, new functionality, etc.
  • Aid in the development and compilation of training materials based on the company's needs.
  • Create, maintain, and support dashboards and advanced filters for end users reporting capabilities.
  • Establish and execute data stewardship and best practices.
  • Provide User Management and grant user permissions in accordance with role.
  • Create and maintain detailed technical and user facing documentation.
  • Resolve issues as they arise with JIRA Projects and Confluence in coordination with JIRA partner team.
  • Interact with existing vendors for support and troubleshooting, working with our JIRA instance hosting provider on necessary upgrades and communications with others on planned outages.
  • Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite.
  • Proficient in understanding and adapting XML (Extensible Markup Language)
  • Experience with on premise, hosted environments, and remotely co-located systems.
  • Basic programming knowledge with an understanding of various Java frameworks
  • Experience installing and updating JIRA plugins using Atlassian SDK is a plus.
  • Experience as a JIRA Administrator in the past where one has customized JIRA projects with various schemas
  • Proficient in Project Setups, Components, JIRA Reporting, Report Filters and Dashboard creation
  • Excellent problem solving and process implementation skills.
  • Other duties as assigned
Company Info
NTT DATA Corporation

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