Client Support Technical Analyst (Desktop)



Client Support Technical Analyst (Desktop)

Employment Type:



per year

Job Description:

About Q4
At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day. We're on a mission to deliver a best-in-class client experience driven by technology, data, and of course, our people.

As the leading provider of website, analytics and virtual events solutions to investor relations and the capital markets, Q4 is a trusted partner to over 2,400 of the world's most successful public companies and institutions - and we are growing at an incredible pace. We're on our way to becoming the largest capital markets platform company in the world. That's where you come in.

We hire smart, curious, and talented people to push boundaries, reimagine what's possible and turn challenges into opportunities, all while keeping the needs of our clients at the heart of everything we do.

This is your opportunity to be a part of something special. Join us!

The gig.
The Client Support Technical Analyst role supports our Clients and our Client-facing teams on technical issues across our suite of products. This role operates within the shared service group of Q4 Support and reports to the Manager Technical Product Support.
Key Responsibilities
  • Providing informational insight on general Product support questions from internal stakeholders and external users
  • Identifying, replicating and escalating Product bugs to Product team(s), inclusive of client-facing communication on identified limitations, release schedule, and anticipated fix dates to internal stakeholders and external users
  • Understanding current bugs/limitations and knowing their anticipated fix dates
  • Prepare client facing Root Cause Analysis for resolved issues
  • Expand knowledge of CRM and analytics through research, documentation and collaborative learning sessions with our product teams
  • Monitor and expand knowledge on all product releases
  • Monitor and report on users' reactions/interactions after launching new features
  • Assist marketing with creating support and training documents for (internal and external)
  • Hours of work: Regular hours of work: 9AM to 5PM GMT, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 8AM to 6PM GMT (Shifts will always be 8 hours and determined based on business needs).
Desired Skills, Education & Experience:
  • Demonstrated experience with helping customers solve complex technology problems including browser-based applications, server-side and infrastructure challenges.
  • A great communicator with the ability to juggle multiple priorities while keeping client satisfaction high.
  • A sharp eye for detail and rapid execution
  • Exceptional written and oral communication skills
  • Strong technical aptitude in HTML, CSS, JavaScript
  • Needs to have knowledge of databases, data-driven development, and backend services.
  • Understand the SQL and NoSQL data approaches.
  • Experience with the following an asset:
  • React.js, ExtJs, Node.js
  • MongoDB, PostgreSQL, DynamoDB, MSSQL, and Snowflake data warehouse.

Why Q4?
We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:

- Health, wellness and lifestyle benefits to balance your heart, mind, and body.
- Pension matching and Employee Equity Incentives to support your financial health.
- Unlimited paid time off so you can be really recharge and enjoy life. Enough said.
- Flexible working environment. Choose your home, one of our trendy offices or mix it up.
- Virtual team building and socials. Keeping people connected is important.
- And an amazing culture to top it all off!
Join #Q4orce
A career at Q4 means joining a team that thrives in a fast paced, high growth environment; one that is focused on providing growth opportunities, encouraging diversity & inclusion and working to inspire an entrepreneurial spirit. We're thrilled to be able say that the Q4 team and culture have even won some awards along the way including being recognized as one of Canada's Best Workplaces for Women and Technology.

Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact .
Company Info